Exclusive and exceptional Head of Customer Success career opportunity with a Berlin based high growth enterprise SaaS platform focused in the content management space. Head quartered in Berlin with offices across Europe with 60 FTE currently and scaling.
Lead, support and scale the current team of five to secure long-term and fruitful customer relationships with their global ecommerce brand clients.
Anchor the platform deep into processes and relevant departments of their clients.
Identify and grow opportunities with existing customers and collaborate with the dedicated sales team to ensure growth attainment.
Guarantee strong customer loyalty and to identify possible churn risks at an early stage.
Fully leverage the functionality of their customer success software.
Create and establish on-boarding standards (videos, templates, slides) for new clients
Take responsibility for budget planning, controlling and report directly to the founders.
Further develop and manage the fast-growing team.
Create and distribute content to continuously train individual persona and life-cycle segments.
If you are potentially open to consider this exceptional career opportunity, we have full job description to send you a more about the company, including a link to their website.