• Permanent
  • Berlin
  • Posted 3 weeks ago

We are exclusively hiring for a Global Head of Customer Service (C-Level) career opportunity for our client which is a VC backed Berlin based B2C Logistics / Internet company who are a market leader in their field operating throughout Europe.  After significant investment and success the company is experiencing a huge growth trajectory to their existing 220 employees and as such they are hiring for an experienced C-Level Global Head of Customer Service.

Responsibilities:

• As a Head of Customer Service you will be leading and managing a large, fast growing and international team of 40
• To define and execute a core part of our business – best in class Customer Service
• You rapidly develop global strategies to increase quality and efficiency for support to customers, by implementing new technologies from end to end
• You are experienced and knowledgeable in setting up internationally scalable processes
• You will monitor business and process metrics to measure and manage customer service efficiency on the highest level
• You work closely together with sales, tech and marketing teams to improve customer service and business productivity

Your profile

  • You have extensive experience and a proven track record in designing and developing Customer Service Business in a fast paced environment
  • You have the eagerness to dive-in, identify and improve a rapidly evolving Customer Service process globally
  • You are highly operational and focused on driving processes that scale with a fast growing team
  • You distinguish yourself by great analytical skills
  • Preferably you speak German on a native level and have excellent English language skills
  • You have at least a Bachelors degree in Finance, Economics, Business Administration or similar fields

What we offer

  • To be part of a global acting company with an extraordinary growth rate
  • A very attractive compensation system that remunerates the quality of your work and your commitment as well as providing further incentives
  • The possibility to actually make a difference in an international and intercultural set up

To apply for this job email your details to berlin@spksearch.com

Apply using webmail: Gmail / AOL / Yahoo / Outlook