Head of Customer Success career opportunity based in Frankfurt for a Fintech company with offices across Europe. Established in 2010 the company is very well capitalised and at their next stage of growth.
As the Head of Customer Success, you will be responsible for all aspects of the customer journey from acquisition to funding and customer retention.
The role combines a multitude of elements: customer service, strategy, leadership, operations and analytics. You will work closely with the COO of the German business as well as other key stakeholders from Germany, UK and Global teams. Designing and executing the team’s hiring and training strategy. Monitoring, reviewing and improving our customer contact strategy, our customer service levels and our customer pitches. Using data and analytics to improve existing structures, processes and our overall customer service strategy, so that we work smarter / more effectively to benefit both the customer and the company.
This role is based in Frankfurt, however you will be travelling regularly to London (where part of the Germany team is also based). This is a great time to join as they are looking to further improve their customer service while simultaneously growing 10x over the next 2-3 years.
If you are potentially open to consider this exceptional opportunity, I have full job description to send you and more about the company including a link to their website which we request to be kept strictly confidential at this stage.